Top 5 Ways CXOs Can Save ITSM Cost Using Generative AI>
Generative AI – Avinash
Summary:
Workativ is a conversational AI company dedicated to simplifying employee support in the modern workplace.
Through its conversational AI platform, Workativ automates 80% of repetitive tasks using app workflow automation.
The Workativ Hybrid NLU improves user responses by providing relevant answers to queries, considering domain-specific knowledge.
This hybrid approach enables employees to boost self-service for tasks like user provisioning, password resets, training, software upgrades, and agent handoffs.
Workativ’s Virtual Agent provides a human-like conversation, improving user experience and reducing reliance on human agents.
By automating mundane tasks and reducing ticket handling costs, organizations can conform to shift-left strategies and reduce total cost of ownership.
McKinsey estimates that Generative AI can automate 60-70% of a worker’s work time and can augment labor productivity by 0.1-0.6% through 2040, driving cost savings and business success.
Link: https://generativeai.pub/top-5-ways-cxos-can-save-itsm-cost-using-generative-ai-2c6b5b17aadd